Returns

We do not accept returns on any nails, nail accessories or nail art and tools. 

You can always contact us for any concern or question at neeonnails@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. We do not accept returns on any nails, nail accessories, nail art and stickers, nail tools or any other beauty product due to health risk. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
If we notify you of a refund we have initiated after review and approval we will reach out to you. If approved, you’ll be automatically refunded on your original payment method or other agreed upon terms discussed. Please remember it can take some time for your bank or credit card company to process and post the refund.